Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
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Provider: Singapore Human Resources Institute (SHRI)
Provide service standards that exceed customer expectations! Gain the competitive edge by moving from “service quality” to “service excellence”. Instil a business culture geared towards service excellence to drive your business bottom line. Upgrade the service levels of your organisation to international standards.
This course aims to equip the participants to: • Prepare for extra mile service • Go beyond first impressions • Go the Extra Mile interactions